Returns + Refunds
We want you to be happy with the work you collect from RebelFor Studio. Because artworks are created, produced, prepared, and shipped differently from ordinary retail goods, our return policy depends on the type of work purchased.
Cancellations
If you need to cancel an order, contact us as soon as possible at hello@liminalforge.works.
Orders may be cancelled for a full refund before production or preparation for shipment has begun. Once production of a made-to-order work has begun, the order cannot normally be cancelled.
Orders may be cancelled for a full refund before production or preparation for shipment has begun. Once production of a made-to-order work has begun, the order cannot normally be cancelled.
Limited Editions + Made-to-Order Works
Limited-edition prints and other works produced specifically to fulfill your order are final sale once production has begun.
If your work arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery. We will work with you to replace the work when possible or provide an appropriate refund.
Please keep the artwork and all original packaging while we resolve the issue. We may ask for photographs of the work and packaging so we can document shipping or production damage.
If your work arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery. We will work with you to replace the work when possible or provide an appropriate refund.
Please keep the artwork and all original packaging while we resolve the issue. We may ask for photographs of the work and packaging so we can document shipping or production damage.
Commissions + Custom Works
Commissions and custom works are created specifically for an individual collector and are final sale.
Any deposit or initial payment required to begin a commission becomes non-refundable once work on the commission has begun. The scope, price, payment schedule, review process, and other terms of a commission may also be established in a separate commission agreement. Where that agreement differs from this general return policy, the commission agreement applies.
If a commissioned work arrives damaged or materially differs from the work agreed upon, please contact us within 7 days of delivery. We will work with you to resolve the issue appropriately.
Any deposit or initial payment required to begin a commission becomes non-refundable once work on the commission has begun. The scope, price, payment schedule, review process, and other terms of a commission may also be established in a separate commission agreement. Where that agreement differs from this general return policy, the commission agreement applies.
If a commissioned work arrives damaged or materially differs from the work agreed upon, please contact us within 7 days of delivery. We will work with you to resolve the issue appropriately.
Original + One-of-One Works
If you wish to return an eligible original or one-of-one work, contact us within 7 days of delivery before sending anything back.
The work must be returned in its original condition and, where reasonably possible, in its original packaging. Return shipping and insurance are the responsibility of the collector unless the work arrived damaged, defective, or incorrect.
A refund for an approved return will be issued after the work has been received and inspected. Original shipping charges are not refundable unless the return results from our error or damage in transit.
The work must be returned in its original condition and, where reasonably possible, in its original packaging. Return shipping and insurance are the responsibility of the collector unless the work arrived damaged, defective, or incorrect.
A refund for an approved return will be issued after the work has been received and inspected. Original shipping charges are not refundable unless the return results from our error or damage in transit.
Damaged or Incorrect Work
Please inspect your artwork when it arrives. If it has been damaged in transit, has a production defect, or you received the wrong work, contact hello@liminalforge.works within 7 days of delivery.
Include your order number and photographs showing the artwork, packaging, and any visible damage. Please retain all packaging until we let you know how to proceed.
We will work with you to repair or replace the work when appropriate or issue a refund when replacement is not reasonably possible.
Include your order number and photographs showing the artwork, packaging, and any visible damage. Please retain all packaging until we let you know how to proceed.
We will work with you to repair or replace the work when appropriate or issue a refund when replacement is not reasonably possible.
Refunds
Approved refunds are issued to the original method of payment. Processing times after a refund is issued depend on your bank or payment provider.
Return Shipping
Please contact us before returning any artwork so we can provide return instructions appropriate to the work.
Returned artwork should be securely packaged, tracked, and adequately insured. We cannot issue a refund for a return that is lost or damaged because it was inadequately packaged or uninsured.
Returned artwork should be securely packaged, tracked, and adequately insured. We cannot issue a refund for a return that is lost or damaged because it was inadequately packaged or uninsured.
Questions
Questions about an order, return, or damaged work are welcome. Contact hello@liminalforge.works and include your order number when available.
